Make sure you are using the correct login. You will need to use the same login you
use to access computers on campus. Contact the Reference Desk at 801.863.8840 or chat with a reference librarian for assistance.
Frequently Asked Questions
I keep getting "Incorrect Username/UVID or Password. Please try again." message. What's
The Library databases authenticate with the same use account name and password as
you use to access myUVU. On rare occasions, an account may need to be "synchronized"
by the Information Technology Service Desk. To reach them, call the IT Service Desk
If you've had Campus IT synchronize your account, and you still cannot access the
Library databases, call 801.863.8840, and the reference librarian will put you in
contact with a systems librarian to resolve the problem.
Why doesn't my bookmark to an article work?
Due to licensing agreements, you need to access the databases through the Library's
web site. Retrace your steps by starting at the Library's web site, selecting the
database, and entering your login information to connect to the database again where
you can then search for the title of the article or use the same keywords you did
to find the article previously.
Why doesn't my standard login work?
You must currently be taking classes to have access to Library computers and databases.
If your password has expired or are using the grace logins to access the computers
on campus, you will need to change your password to get access. Contact the Service
Desk at 801.863.8888 to determine if your password has expired.
Why do I get the 'Page Not Found' or a "menu.htm" page?
Try closing your browser, reopening it, and redoing the search. If the problem persists,
please call 801.863.8840.
I'm getting a message that says "You have exceeded the download maximum for this database..."
What do I do?
Contact our systems department at 801.863.8155 to reinstate your account.
What does the message "within this database's section of exproxy.cfg, the following
line must be added" mean?
For this error, we must enter this database into our system. Contact our systems department
at 801.863.8155 with the specific database you were accessing.
All Utah citizens may use Pioneer, which provides access to over 20 databases with
references and full text articles. You will need a public library card and access
information from your local public library. See your local public library or pioneer.utah.gov for more information.
Circulation Desk: 801.863.8886 Reference Desk: 801.863.8840 Get Help
FULTON LIBRARY | firstname.lastname@example.org | 801.863.8265 | Text a Librarian 801.362.8176